Patient Scheduling Advocate - Medical Allied Customer Service Representative

Join Optum as a Patient Scheduling Advocate and play a pivotal role in delivering exceptional customer service within the healthcare industry. This position is ideal for compassionate professionals who thrive in dynamic environments, ensuring patients receive timely and efficient scheduling for their medical appointments. Located in the vibrant city of Canggu, you'll be part of a team dedicated to improving patient experiences and streamlining healthcare services.

As a Patient Scheduling Advocate, you will be the bridge between patients and healthcare providers, using your exceptional communication skills to resolve scheduling conflicts, answer queries, and ensure seamless appointment processes. You'll work with various scheduling tools and software, including Epic and Cerner, to manage and optimize patient schedules effectively.

📋 Tanggung Jawab Pekerjaan

• Manage patient appointments using scheduling tools such as Epic and Cerner.
• Resolve scheduling conflicts and queries promptly and professionally.
• Coordinate with healthcare providers to ensure accurate and up-to-date scheduling information.
• Assist patients with appointment changes, cancellations, and rescheduling.
• Maintain high standards of customer service and communication.
• Provide exceptional support to patients, ensuring their needs are met efficiently.
• Stay updated with healthcare policies and procedures to ensure compliance.
• Collaborate with the team to continuously improve scheduling processes and patient experiences.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service or a related field.
• Proven experience in patient scheduling or healthcare customer service.
• Familiarity with scheduling tools such as Epic and Cerner.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and conflict resolution skills.
• Proficiency in English, both written and spoken.
• Bachelor's degree in healthcare administration, customer service, or a related field.

🛠️ Keahlian

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