Customer Success Leader (Greater China)

Stripe · 📍 Singapore · Diposting 2026-10-07
FULL_TIME⭐ TERVERIFIKASI
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Stripe is seeking a talented Customer Success Leader to join our team in Singapore. This role is crucial in driving customer satisfaction and retention in the Greater China region. As a Customer Success Leader, you will be responsible for managing a team of Customer Success Managers, ensuring they deliver exceptional service to our clients.

We offer a competitive salary and benefits package, as well as the opportunity to work in a dynamic and innovative environment. If you are passionate about customer success and have a proven track record in this field, we encourage you to apply.

This is a full-time position based in Singapore, with the possibility of remote work options.

📋 Tanggung Jawab Pekerjaan

Tanggung Jawab:

  • Manage and mentor a team of Customer Success Managers to ensure they meet and exceed customer expectations.
  • Develop and implement strategies to improve customer satisfaction and retention rates.
  • Build and maintain strong relationships with key clients to ensure their continued success with Stripe.
  • Provide guidance and support to the sales team to ensure they are aligned with customer needs and expectations.
  • Monitor and analyze customer feedback to identify areas for improvement and implement corrective actions.
  • Collaborate with product and engineering teams to address customer pain points and drive product improvements.
  • Lead and participate in cross-functional projects to drive business growth and innovation.
  • Ensure compliance with company policies and procedures, as well as industry regulations.

    • 🎓 Kualifikasi & Syarat

    Kualifikasi:

  • Bachelor's degree in Business, Marketing, or a related field.
  • Minimum of 5 years of experience in customer success, customer support, or a related field.
  • Proven track record of managing and mentoring a team of Customer Success Managers.
  • Strong understanding of the financial services industry and Stripe's products and services.
  • Excellent communication, interpersonal, and leadership skills.
  • Ability to work collaboratively and effectively in a fast-paced, dynamic environment.
  • Strong analytical and problem-solving skills.
  • Fluency in English and Mandarin is required.

    • 🛠️ Keahlian

    <p>To excel in this roleyou should have strong skills in customer relationship managementteam leadershipand strategic planning. You should also be proficient in using customer success tools and technologiesand have a deep understanding of the financial services industry.</p>
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